Customer Service

Welcome to the Carhartt Customer Service blog. We thought we'd share some of our most frequently asked questions to better serve you. Don't see the answer to your question? Check our FAQ page on Carhartt.com or click here to post a question.
 
If you need assistance, contact us at just_ask_us@carhartt.com or call 1-800-833-3118 Monday, Wednesday, Thursday, and Friday 8:00 AM to 7:00 PM ET, Tuesday 9:00 AM to 7:00 PM, and Saturday 9:00 AM to 5:00 PM.

We're here to help!

Yes, we still manufacture Camouflage clothing. In fact, if you were a fan of our previous camo products, you will notice that we have added newer items to the line. We have also changed the camo pattern to Real Tree AP HD.  We now feature both lined and unlined camo bibs, jackets, t shirts, and even accessories in our new Work Camo. You can view these new items by clicking the link that reads “New Products” and then clicking “Men’s”. The new Camouflage line can be found near the bottom of that page.

Unfortunately, www.carhartt.com does not have an exchange policy at this time.  Any item that is returned in its original state will be refunded to the credit card that was used to make the purchase.  In order to acquire a different item, you will simply want to place a new order on our website, or contact our Customer Service Department at 1(800)833-3118 to place an order over the phone. Please feel free to call this number with any other questions regarding returns.

Carhartt understands that many companies must add their name to an employee uniform for identification purposes; and other times a company name is added as a sign of pride in the work of the company and its employees.  The only method that Carhartt recommends for personalizing a PVC garment is silk screening.  However, it is important to note that a dryer cannot be used to set the screen because it would melt the material.  There are special quick drying inks called One Stop or One Step inks that should be used in order to allow the silk screen to air dry on the PVC garment. 

If the screen printer does not have experience silk screening PVC garments, it may be a good idea to provide them an inexpensive PVC garment or a swatch of PVC to practice on.  Unfortunately, due to the nature of PVC, a silk screen may eventually wear off.  There is no way to permanently embellish a PVC garment without damaging it; such as embroidery, which would affect the waterproof feature of PVC rain gear.

To view and purchase our PVC Rainwear, simply visit the “Collections” link above and click on “Carhartt Rainwear.”  Here you will find the C64 PVC Rain Coat, the R39 PVC Rain Bib, and the replacement A154 PVC Rain Hood.  Please feel free to contact our Customer Service Department via email at Just_Ask_Us@carhartt.com or via phone at 1(800)833-3118 with any further product questions. 

Carhartt  offers best-in-class clothing for working women. Carhartt for women utilizes the same premium fabrics and durable construction as our men’s line.  Bringing together a complete line that features everything needed to get the job done right, including jackets, coats, vests, pants, shirts, accessories, and more.

We encourage everyone to browse our recently updated online catalog. There, you will find more information and consumer reviews on this  product line. As always, if you need further assistance our customer service team will be happy to help. You may contact us by phone at 1-800-833-3118 or email at Just_ask_us@carhartt.com.  

Bib overalls are sized waist by inseam, like pants.  Coveralls, on the other hand, are sized by chest size.

If you are purchasing a bib overall to wear over pants, you will want to size up at least two waist sizes from your normal pant size.  For example: if you typically wear a size 36x32 in pants, you will want to purchase a bib overall in size 40x32.

If you are purchasing a coverall, start with your true chest measurement and increase it by at least two chest sizes.  For example: if your chest measures 40 inches at a full circumference directly below your arms, then you will want to choose a size 44 coverall.  The length of a coverall should be selected based on height, below are the heights and options we recommend:

Short               5’3” – 5’7”
Regular            5’7” – 5’11”
Tall                   5’11” – 6’3”

There are a few exceptions to our suggestions.  If you are going to purchase the following: R38 Duck Zip-to-Waist Biberall; an item from our Extremes Collection (styles R33 or X06); or an item from our Flame-Resistant Line (styles FRR44, FRR45, or FRX007), then you will want to choose your true pant size for bib overalls and your true chest measurement for coveralls.

Due to personal preferences, these suggestions are subjective and are based on general trials during product design as well as customer feedback.

Our warranty department will process warranty returns on a
first-come first-served basis. Under normal circumstances, you can expect to receive your garment within 7-14 days.

Carhartt is committed to offering the finest workwear products and customer service available. We stand behind the quality, craftsmanship, and performance of all our products.

For zipper repairs, contact Customer Service at just_ask_us@carhartt.com or call 1-800-833-3118.

Be prepared to provide the following information:

• Name
   
• Address
   
• Daytime phone number
   
• Style number, color, and size of the garment (located on the washing instruction tag. If the tag is removed please provide a description of the garment)
   
• Brief description of the repair issue  

Carhartt provides a PVC fabric swatch with each garment that is intended for repairs. To adhere a PVC patch to your garment, turn the garment inside out, apply an all-purpose sealant or PVC glue to the inside of the garment and back of the fabric swatch.  Allow the glue get slightly tacky, then press the patch on to the inside of the garment.  Apply pressure, wipe off any excess PVC around the edges and allow it to dry under pressure overnight.

Products such as Aqua Seal, Shoe Goo and Sportsman's Goop are similar to liquid PVC glue and make repairs to rainwear, pools and waders quick and easy. These compounds can be applied to damp surfaces and will start to dry immediately.  When repairing a PVC garment, apply glue liberally to the outside of the garment along the tear line. The tear will seal when the compound is completely dry.
 
Of course, the old stand-by for repairing torn rain gear is duct tape, which works fairly well and is often conveniently available on job sites for immediate repairs.  
 

What is the difference in your linings?
Carhartt outerwear linings are engineered to provide a specific level of comfort and warmth to protect you from the elements.

Arctic Quilt (warmest) - Nylon taffeta quilted to a layer of high loft polyester batting ensures maximum warmth.

Quilt Flannel (warmest) - 100% brushed polyester tricot quilted to polyester batting provides softness and warmth without layering.

Synthetic Down-Like (warmest) - Nylon taffeta quilted to polyester down-like insulation for lighter weight warmth.

Sherpa (warmer) - 7 oz. pile lining with a fiber content of 45% acrylic and 55% polyester in men's styles and 73% acrylic and 27% polyester in women's styles.

Nylon Quilt (warmer) - Durable smooth nylon taffeta with resilient polyester batting delivers warmth without bulk for outer layering in moderate conditions.

Blanket (warmer)- Non-Bulky acrylic/polyester blended to provide a layer of warmth on those cold mornings.

Thermal (warm) - 100% polyester raschel knit adds an extra layer of comfort and warmth in cool weather.

Mesh (warm)- Lightweight, 100% polyester mesh for warmer days.

Poplin (warm)- Lightweight, 65% polyester/35% cotton poplin provides coverage for warmer weather.

What is the difference between Brown Duck and Sandstone?

Brown Duck is a tightly woven canvas fabric made of 100% ring-spun cotton. Sandstone is the very same fabric that has been treated using a process called micro-sanding which results in a much softer hand and almost a brushed look to the fabric.